Privacy Policy

Mango is a WhatsApp-based appointment receptionist for service businesses. It answers customer messages, checks availability and creates, reschedules and cancels appointments. This policy explains in plain English what personal information is processed, why, and what rights you have.

1. Who we are

Mango is operated by Nextalentsolutions, trading as Mango Automation, Ireland. Contact: adam@mangoautomation.ie.

2. Who this policy applies to

It covers business customers who use Mango to manage appointments, and end customers who message those businesses. For messages between an end customer and a business, the business decides why and how that information is used and Mango Automation acts on its behalf as a service provider (processor). For our own website, business accounts and service operation, Nextalentsolutions is the data controller.

3. Information we process

• Names and contact details — such as a name and phone number shared in a conversation or enquiry.
• Message content — the WhatsApp conversation between a customer and the business's Mango assistant.
• Appointment and booking information — requested services, dates and times, and records of bookings, reschedules and cancellations.
• Information supplied by business customers — services, working hours, booking rules, FAQs and calendar details used to configure Mango.
• Basic technical and log information — where applicable, such as message timestamps, delivery status and system logs generated by the infrastructure Mango runs on.
• Website enquiries — details you send us when you contact us or ask for a demo.

4. Why we process it

• Answering customer enquiries about a business's services, hours and policies.
• Checking availability against the business's calendar.
• Creating, rescheduling and cancelling appointments.
• Operating, maintaining and improving the service.
• Troubleshooting, preventing misuse and keeping the service secure.
• Responding to business enquiries and supporting business customers.

5. Legal bases (GDPR)

Depending on the situation, we rely on: performance of a contract (providing Mango to a business customer); legitimate interests (operating, securing and improving the service, and handling enquiries) where these are not outweighed by your rights; and legal obligation where the law requires us to keep or disclose information. Where we rely on consent, you may withdraw it at any time.

6. Who we share information with

Mango relies on third-party providers to operate. These may include providers of:

• WhatsApp messaging — messages are sent and received through the WhatsApp Business Platform (Meta).
• Calendar integration — such as Google Calendar, where a business has connected one.
• Hosting and database infrastructure — used to store information as part of running the service.
• Workflow automation — used to run the underlying service.
• AI processing — where applicable, to understand and generate conversational responses.

Providers receive only what they need to perform their function. We do not sell personal information.

7. International transfers

Some providers may process information outside the European Economic Area. Where that happens, we take steps to ensure an appropriate safeguard is in place, such as the European Commission's Standard Contractual Clauses or an adequacy decision.

8. Data retention

We keep information only for as long as needed to provide the service, resolve issues and meet legal, accounting or record-keeping obligations. When information is no longer needed, or a valid deletion request is made, we delete or anonymise it where we are able to.

9. Security

We use reasonable technical and organisational measures to protect the information we process. No system is completely secure, and we keep our practices under review as the service develops.

10. Your rights

Under EU and Irish data protection law you have the right to access your personal data, have it corrected, request its deletion, restrict or object to its processing, and request a portable copy where applicable. If your messages were sent to a business using Mango, we may refer your request to that business as the controller.

11. Access and deletion requests

To make a request, email adam@mangoautomation.ie with enough detail for us to identify you. We aim to respond within one month, as the law requires.

12. Complaints

You have the right to complain to the Irish Data Protection Commission (dataprotection.ie). We would appreciate the chance to resolve your concern first, so please contact us.

13. Changes to this policy

We may update this policy as Mango and the law change. The date at the top of this page shows when it was last revised.

14. Contact

Nextalentsolutions, trading as Mango Automation, Ireland. Email: adam@mangoautomation.ie.