Privacy Policy
This policy explains what information MANGO collects, how it's used, and the choices available to businesses and their customers. MANGO is a product of Nextalentsolutions, based in Ireland.
1. Who this applies to
This policy covers two groups: the businesses that use MANGO to manage their appointments (business customers), and the people who message those businesses through WhatsApp (end customers).
2. Information we collect
From business customers, we collect account details, business information such as services, staff, opening hours and policies, and calendar access needed to check and manage availability.
From end customers, we process the content of WhatsApp messages exchanged with a business's MANGO assistant, such as appointment requests, preferred times, and basic contact details needed to complete a booking.
3. How we use information
- To operate the WhatsApp conversation and respond to enquiries accurately
- To check live availability and create, move or cancel appointments
- To keep a connected Google Calendar in sync with bookings
- To maintain and improve the reliability of the service
- To communicate with business customers about their account
4. Sharing with third parties
MANGO relies on infrastructure providers to operate, including the WhatsApp Business Platform (Meta) to send and receive messages, and Google Calendar to check and update appointments. These providers process data only as needed to deliver the service, under their own terms.
We do not sell personal information to third parties.
5. Data retention
Information is retained for as long as needed to provide the service to a business customer, and to meet reasonable business, accounting or legal record-keeping needs. Businesses can request deletion of their account data at any time.
6. Your rights
If you're located in the European Union, you have rights under the General Data Protection Regulation (GDPR), including the right to access, correct, or request deletion of your personal data, and the right to object to or restrict certain processing. To exercise these rights, contact us using the details below.
7. Security
We use reasonable technical and organisational measures to protect information handled by MANGO. No system is completely secure, and we work to keep our practices current as the product evolves.
8. Changes to this policy
We may update this policy as MANGO's features and integrations change. Material changes will be reflected by updating the date at the top of this page.
9. Contact
Questions about this policy can be sent to amventures4@gmail.com.